Wild Willow Farm & Bakery Store Policies

POLICIES

How to Order

This is a special order bakery for local pickup and delivery.  We do not ship our baked goods outside the Greater Yakima vicinity except by special arrangement by telephone only. 

Ordering online from Wild Willow Farm & Bakery is easy! Simply choose the items you wish to purchase under the Menu tab and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the contents of your cart with a total dollar amount purchased so far. You may also update desired quantities for each item. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.  You will have an opportunity on the Order tab to indicate when you need to have your baked goods ready for pick-up.

By purchasing from wildwillowfarms.com, you agree to abide by all local, state and federal laws and you understand that the ordered items will be picked up at Wild Willow Bakery unless other arrangements are made directly with the bakery owner.

Customer Satisfaction

At Wild Willow Farm & Bakery, customer satisfaction is our #1 goal. We stand behind the quality of our products, and we believe that we can work together with our customers to make every purchase a positive experience. All items are carefully inspected and we show the product to our customers before the customer takes the item out the door.  If the item is less than you expected when you inspect it in our store, please discuss it with us before you leave the shop, but because of the fragile nature of the items, we cannot refund your purchase price if you are not pleased with the item when you get home.  These specialty food items are often temperature sensitive, and transporting the fragile items is tricky, so controlling these perils on your trip home is beyond our control. We want you to love what we bake as much as our other customers do, so if you should have a bad experience that is within our control, please return the portion of the item that you do not consume and we will provide another item of like quantity and value to you.  Please notify us of your dissatisfaction within 24 hours of your purchase.

If, on the other hand, you love our baked items that are prepared specially for you, please feel free to mention us and post photos on FaceBook and other Social Media you are accustomed to using.  That is how we will build our business.

Returns & Exchanges

Since your special food item is perfect when it leaves our shop, it is not feasible to return it later for an exchange or refund because we cannot identify what the problem was after it has gone through transport two ways, storage in your home and possible consumption.  These are perishable items that, unlike a pair of shoes, we cannot resell and exchange.  Furthermore, once an item has left our store, strict food safety laws will not allow us to resell it and we do not have a walk-in customer base to sell it to anyway.  We will gladly discuss with you what we can do to correct our error to your satisfaction.

Security

Why don't I see the "lock" telling me this web site is secure? Since PayPal handles the final step of our checkout process, all confidential payment information is collected using PayPal's PCI compliant servers. After your order total and shipping information have been entered, you will be redirected to PayPal's secure web site for payment.

You do not need a PayPal Account to pay for your items through PayPal. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for an account.

Your Privacy

At Wild Willow Farm & Bakery, your personal information is confidential. We do not rent, sell, barter or trade your information. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Shipping & Delivery

At this time, we are not set up for long-distance shipping or delivery.  All orders must be picked up at Wild Willow Farm & Bakery. Online ordering is available with delivery to the greater Yakima area including Wapato, Selah and Cowiche for a delivery fee which includes our driver's hourly wage plus mileage.  In most cases, that delivery charge will exceed the value of the baked goods, so we encourage you to plan ahead to pick up your baked goods order.   If you are ordering through this website, there is a place on the "Order" tab to indicate when you would like to pick up your order.  Once your order has been placed, we will contact you to arrange pick-up or delivery of your items.

Pricing, Payment & Sales Tax

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept all major credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Washington State sales tax is applicable on orders consumed on our premises in Washington State.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Contact Us

Please call (509) 952-1709 or click here to contact us with any additional questions you may have.


©2018 Wild Willow Farm & Bakery in Yakima, Washington • All Rights Reserved.